Refund policy

Last updated: 11 April 2026

We want you to love your Bellebee products. If something isn't right, we're here to help. Please read our policy below.

1. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Change of Mind

As our products are personal care items, we are unable to accept returns for change of mind for health and hygiene reasons. We encourage you to read product descriptions carefully before purchasing. If you have questions about a product before buying, please contact us at hello@bellebee.com.au and we will be happy to help.

3. Faulty or Damaged Products

If you receive a product that is:

•       Faulty or defective

•       Damaged during transit

•       Not as described on our website

•       Different from what you ordered

Please contact us at hello@bellebee.com.au within 14 days of receiving your order. Please include your order number and a photo of the issue so we can assess your claim promptly. We will offer a replacement, store credit or full refund at our discretion, depending on the nature of the issue.

4. Allergic Reactions

We recommend performing a patch test before using any new skincare product, particularly if you have sensitive skin or known allergies. Our full ingredient lists are available on each product page. If you experience an adverse reaction, please discontinue use immediately and consult a healthcare professional.

If you believe a reaction is linked to a product fault or mislabelling, please contact us at hello@bellebee.com.au and we will investigate your concern.

5. How to Request a Return or Refund

To request a return or refund, please:

•       Email us at hello@bellebee.com.au with your order number, a description of the issue and supporting photos where applicable

•       Wait for our team to review your request we aim to respond within 2 business days

•       If your request is approved, we will provide instructions on next steps

Please do not return any items without prior approval from us, as we may be unable to process unapproved returns.

6. Refund Processing

Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

7. Contact Us

For any questions or concerns about a return or refund, please don't hesitate to get in touch at hello@bellebee.com.au. We're a small Australian business and we genuinely care about getting things right for our customers.